Terms of service

Overview

These Phrozen Terms and Conditions of Use (hereinafter referred to as the "Terms of Use") govern the usage of the Phrozen 3D website located at www.phrozen3d.com, as well as all associated sites linked to www.phrozen3d.com by Phrozen 3D, collectively referred to as the "site." The site is the exclusive property of Phrozen Tech Co., Ltd. ("Phrozen 3D"). By accessing and utilizing the site, you hereby agree to be bound by these Terms of Use. SHOULD YOU DISAGREE WITH THESE TERMS OF USE, REFRAIN FROM USING THE SITE.

By accessing our site and/or making a purchase from us, you acknowledge your engagement in our "Service" and provide your informed consent to abide by the following terms and conditions (hereinafter referred to as the "Terms of Service" or "Terms"). These Terms of Service also encompass any supplementary terms, conditions, and policies referenced herein and/or accessible through hyperlinks. They extend to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Phrozen 3D reserves the unrestricted right, at its sole discretion, to alter, amend, add, or remove portions of these Terms of Use at any time. It is your obligation to routinely review these Terms of Use for any revisions.

We wish to inform you that our store is hosted on Shopify Inc., which affords us an online e-commerce platform to effectively sell our products and services to you.

Eligibility

By accepting these Terms, you affirm your commitment to comply with any additional terms and conditions, which includes confirming that you have attained the requisite legal age to use or participate in the specified service or feature. Moreover, you hereby declare the following to us: (a) no prior suspension or expulsion from the site has been imposed upon you; and (b) your access to the site conforms with all relevant laws and regulations. In the event that you access the site on behalf of an entity, organization, or company, you warrant that you possess the authority to legally bind said entity to these Terms, and you further consent to be bound by these Terms as a representative of said entity.

Usage Restrictions

You are prohibited from utilizing our products for any illegal or unauthorized purpose, and in the course of using the Service, you must not violate any laws in your jurisdiction, including but not limited to Intellectual Property laws. It is strictly forbidden to transmit any worms, viruses, or any code of a destructive nature. Any breach or violation of these Terms will result in the immediate termination of your access to our Services.

Accuracy of Information

The content provided on this site is intended for general informational purposes only. Please note that this site may contain historical information, which is provided solely for reference and may not be current. Phrozen 3D retains the right to modify or remove the site's contents at any time. However, we are not obligated to update any information on the site. It is your sole responsibility to monitor any changes made to our site.

Third-Party Links

The site may contain links to third-party content, products, or services, solely provided for the convenience of our visitors. We do not assume any liability for examining or warranting the accuracy of any third-party materials or websites. Your interaction with these third-party links is entirely at your discretion. Additionally, we may offer links to independent third-party websites for your convenience; however, it is important to note that we do not endorse their content or assume responsibility for them. Your use of these third-party links is entirely at your own risk, and you should exercise independent judgment when interacting with them.

Modifications of Information

Phrozen 3D maintains the exclusive right to modify, suspend, or terminate the operation or access to the site, or discontinue the site, its features, or the service, at its sole discretion and without any prior notice. Such actions may be taken either temporarily or permanently, based on the prevailing circumstances.

User Contents

If you choose to submit specific entries or creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments") to Phrozen 3D, whether at our request or without one, you agree that we have the right to use, edit, copy, publish, distribute, translate, and utilize these comments in any medium without any restrictions. We are not obligated to keep the comments confidential, compensate you for them, or respond to them.

While we may, at our discretion, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, we are not obliged to do so.

By submitting comments, you warrant that they do not infringe upon any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments must not contain unlawful, abusive, obscene, or malicious material, including computer viruses or malware that could disrupt the operation of the Service or any related website. You must not use a false e‑mail address, impersonate someone else, or mislead us or third-parties regarding the origin of the comments. You are solely responsible for the accuracy of your comments. We assume no liability and accept no responsibility for any comments posted by you or any third-party.

Account And Registration

To access specific features of the website, such as creating orders on the site, users will be required to register for a Phrozen account. During the registration process, users will need to provide certain information about themselves, such as their email, phone number, address, or other contact details, and commit to maintaining the accuracy and currency of this information. Should users require any modifications to this data, they must contact Phrozen customer service for assistance via https://helpcenter.phrozen3d.com/hc/en-us/requests/new.

For security reasons, users are required to use their own account credentials to log into the website, and they are responsible for maintaining the confidentiality of their account information, password, user name, and any activities conducted under their account. In the event that Phrozen becomes aware of unauthorized use of a user's account credentials, immediate suspension or termination of the password, account (or any part thereof), or access to the website will be implemented.

Users are strictly prohibited from using another individual's Phrozen account or password without explicit permission and consent from the rightful account holder. Phrozen disclaims any liability for any losses or damages that may arise from a user's failure to comply with these obligations.

Phrozen's privacy policy governs the use of this website, and its terms are hereby incorporated by reference into these Terms of Use. To review Phrozen's privacy policy, please visit https://phrozen3d.com/policies/privacy-policy. Furthermore, by using this website, users acknowledge and agree that internet transmissions are never entirely private or secure. Users understand that any messages or information transmitted to the website may be read or intercepted by others, even if there is a special notice indicating that specific transmissions (such as credit card information) are encrypted.

Products or Services

Certain products or services may be exclusively available online through the Phrozen 3D website. Please note that these products or services may have limited quantities and are subject to return or exchange as outlined in our Refund Policy: https://phrozen3d.com/policies/refund-policy

Phrozen 3D has made every effort to display the colors and images of our products as accurately as possible in the store. However, we cannot guarantee that your computer monitor will accurately reflect the true colors of the products.

While Phrozen 3D reserves the right to limit the sales of our products or services to certain individuals, geographic regions, or jurisdictions, such decisions will be made on a case-by-case basis. Additionally, we maintain the right to restrict the quantities of any products or services we offer. Descriptions of products or product pricing may be subject to change without prior notice at our sole discretion. Furthermore, Phrozen 3D reserves the right to discontinue any product at any time. Please be aware that any offers for products or services on this site are void where prohibited.

Phrozen 3D wants to emphasize that we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Optional Tools

Phrozen 3D may provide you access to third-party tools for which we do not monitor, control, or provide any input. You acknowledge and agree that such access to third-party tools is provided "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement from Phrozen 3D. We shall not be liable for any issues arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to review and approve of the terms provided by the relevant third-party provider(s) before using these tools.

Additionally, Phrozen 3D may introduce new services and/or features through the website in the future, including the release of new tools and resources. These new features and/or services will also be subject to these Terms of Service.

Creation of Orders

Phrozen 3D reserves the right to include additional terms pertaining to goods, services, and specific site features. These terms are an integral part of the Terms of Use and must be adhered to when using such services or features. In case of any conflicts between these Terms and terms that are specific to a section of the site or specific to a particular service offered by the site, the latter will take precedence.

Phrozen 3D retains the right to modify products, services, and prices on the site without prior notice. Information related to products and services may become outdated, and Phrozen 3D is not obligated to update it.

Modifications of Orders

We reserve the right to decline any order and impose limitations or cancellations on quantities per person or order, including those originating from the same customer account, credit card, or billing/shipping address. Should we decide to modify or cancel an order, reasonable efforts will be made to notify you via the contact information provided. By utilizing our services, you affirm your commitment to furnish accurate purchase and account details and undertake to promptly update this information as necessary.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are strictly prohibited from engaging in the following actions while using the site, its content, or any product you purchase from Phrozen 3D: a) any unlawful purpose; b) soliciting others to perform or participate in any unlawful acts; c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; d) infringing upon or violating Phrozen 3D's intellectual property rights or the intellectual property rights of others, including but not limited to copyright, trademark rights, and similar intellectual property rights; e) engaging in harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) submitting false or misleading information; g) uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the Internet; h) collecting or tracking the personal information of others; i) engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; j) using the Service or any related website for any obscene or immoral purpose; or k) interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet. Violation of any of these prohibited uses may result in the termination of your use of the Service or any related website.

Disclaimers

PHROZEN 3D DOES NOT GUARANTEE THE SITE'S ERROR-FREE OR UNINTERRUPTED OPERATION, AND WE DO NOT WARRANT ANY SPECIFIC RESULTS FROM ITS USE. THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, SUBJECT TO CHANGE WITHOUT NOTICE. WHILE WE STRIVE TO PROVIDE ACCURATE INFORMATION, WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE USE OF OUR SERVICE, NOR DO WE WARRANT THE RELIABILITY OF THE RESULTS OBTAINED. WE MAY REMOVE OR CANCEL THE SERVICE WITHOUT NOTICE.

BY ACCESSING OUR WEBSITE, YOU ACKNOWLEDGE THAT ANY MODIFICATIONS TO RESIN PARAMETERS OR MATERIAL PROPERTIES ARE UNDERTAKEN AT YOUR OWN RISK, AND PHROZEN 3D SHALL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM SUCH ALTERATIONS. ADDITIONALLY, PLEASE NOTE THAT PHROZEN 3D DOES NOT FUNCTION AS A MEDICAL DEVICE MANUFACTURER. WE PRESENT AN ARRAY OF PRODUCTS, MATERIALS, RESINS, AND SERVICES DESIGNED FOR DIVERSE APPLICATIONS, INCLUDING POTENTIAL MEDICAL USE. WE ABSTAIN FROM ASSERTING THE SAFETY OR EFFICACY OF PARTICULAR ITEMS CRAFTED USING PHROZEN 3D'S OFFERINGS. AND THE INFORMATION ON MEDICAL CONDITIONS, METHODS, AND PRODUCT DETAILS PROVIDED ON THE WEBSITE IS SOLELY FOR INFORMATIONAL PURPOSES AND SHOULD NOT BE CONSIDERED AS ENDORSEMENTS FOR MEDICAL TREATMENTS OR PRODUCTS. IT IS CRUCIAL TO CONSULT A QUALIFIED MEDICAL PROFESSIONAL FOR ACCURATE MEDICAL ADVICE AND DIAGNOSIS.

MOREOVER, WHILE OUR WEBSITE MAY CONTAIN INFORMATION ABOUT THIRD-PARTY RESINS, RESEARCH, CLINICAL DEVELOPMENT, REGULATORY APPROVAL, AND REGULATORY PROCESSES, ANY PRODUCT QUALITY ISSUES RESULTING FROM MISUSE, UNAUTHORIZED REPAIRS, NEGLIGENCE, ABUSE, ACCIDENTS, MODIFICATIONS, INCORRECT INSTALLATIONS, OR TAMPERING WITH LABELS WILL NOT BE COVERED UNDER OUR RESPONSIBILITY.

FOR ANY PRODUCTS, PROCEDURES, OR SERVICES NOT AVAILABLE ON OUR WEBSITE, WE RECOMMEND REACHING OUT TO THE LOCAL REPRESENTATIVES AND DISTRIBUTORS OF OUR GROUP COMPANY FOR FURTHER ASSISTANCE AND CONSULTATION. BY USING OUR WEBSITE AND SERVICES, YOU AGREE TO ABIDE BY THESE TERMS, AND IT IS VITAL TO REVIEW AND UNDERSTAND THESE TERMS BEFORE ENGAGING IN ANY ACTIVITIES ON OUR PLATFORM.

Limitation of Liability

Phrozen 3D shall not be liable to you for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profits, even if Phrozen 3D has been advised of the possibility of such damages. Moreover, Phrozen 3D shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including damages for loss of profits, goodwill, or any other intangible loss, arising out of or related to your access to or use of the site, or any materials or user content available through the site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if Phrozen 3D has been informed of the possibility of such damage.

It is important to note that each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the parties under these Terms. This allocation is an essential element of the basis of the bargain between the parties, and each of these provisions is severable and independent of all other provisions of these Terms.

Violation of These Terms of Use

Phrozen 3D reserves the exclusive right to terminate your account or suspend access to the site at its sole discretion, with or without prior notice, and for any reason or no reason at all. Upon such termination or suspension, your access to any data or content posted on the site will be discontinued. Phrozen 3D shall not be held liable for facilitating access to such data or content after the termination or suspension of your account or access to the site.

By utilizing our services, you implicitly consent to the possibility of account termination or suspension, without prejudice to any other rights or remedies available to Phrozen 3D. Any such termination or suspension shall not affect the obligations and liabilities of the parties incurred prior to the termination date.

To terminate these Terms of Service, you may notify us of your decision at any time. Additionally, we retain the right to terminate this agreement without notice if we suspect or find any failure to comply with the terms and provisions of these Terms of Service. In such cases, you will be held accountable for all amounts due up to and including the date of termination.

Adherence to these Terms of Service and any other agreements or guidelines associated with your use of our site is of utmost importance to avoid any actions that may lead to the termination of your access to the site. Phrozen 3D shall not be held liable for any consequences arising from the termination of access to the site due to a violation of these Terms of Service.

Governing Law and Jurisdiction

The laws of Taiwan shall govern and construe these Terms of Service and any separate agreements through which we provide you with our Services.

Any dispute or claim arising out of or in connection with these Terms of Service and any other agreements related to our Service shall be exclusively subject to the jurisdiction of the Taiwan Hsinchu District Court. By agreeing to these Terms of Service, you waive any improper venue defenses and objections to such exclusive jurisdiction, including but not limited to the ground of forum non conveniens.

Dispute Resolution

Any disputes arising out of or in connection with your access to or use of the Site shall be resolved through mediation. If the parties are unable to resolve the dispute through mediation within a reasonable time (not to exceed thirty (30) days), either party may pursue any available legal remedies under applicable law. The mediation process and any subsequent legal actions shall be conducted in accordance with the laws of Taiwan, and the parties agree to submit to the exclusive jurisdiction of Taiwan Hsinchu District Court for any dispute resolution proceedings.

Changes to Terms of Service

You may access the latest version of the Terms of Service at any time on this page.

We retain the exclusive right to update, modify, or replace any portion of these Terms of Service, and we will do so by posting updates and revisions on our website. It is your responsibility to regularly check our website for any changes. Your continued use of or access to our website or the Service after the posting of any modifications to these Terms of Service signifies your acceptance of those changes.

Feedback and Information

Any feedback you provide on this site shall be considered non-confidential, and Phrozen 3D reserves the unrestricted right to utilize such information.

Kindly be aware that the information contained on this website is subject to change without prior notice.

Phrozen Tech Co., Ltd.
Address: Xiangshan District, Niubu Rd, 287. 3F, Hsinchu City, Taiwan.
Contact: https://helpcenter.phrozen3d.com/hc/en-us/requests/new

Last updated by the Phrozen 3D Legal Team on Aug 1st, 2023.